WORK EXPERIENCE

Insurtech with payments focus

Product Operations Manager

 June 2024 - November 2025

  • Led the development of a front-end payment management tool enhancement in partnership with technical and operational stakeholders, decreasing help desk ticket volume by 30%.

  • Managed tactical project planning for the migration to a new payment processor, identifying risks and dependencies across 25 teams at Oscar, achieving 99% milestone completion.

  • Led the development of a front-end feature to validate member bank accounts in real-time, achieving a 40% reduction in payment returns while ensuring full compliance with NACHA regulations.

  • Developed and implemented a triage and escalation process for bug tickets, along with troubleshooting documentation, reducing ticket volume by 93% and average ticket age by 40%.

  • Directed the creation of business dashboards for payment errors, streamlining collaboration across engineering and business stakeholders, and cutting on-call engineering time by 30%.

Adtech company

Product Manager

 May 2022 - Nov 2023

  • Built a top-of-funnel diagnostic tool 0-1 that assesses a brand’s paid social strategy to drive agency leads in collaboration with the engineering team.

  • Conducted user research and interviews to identify market gaps, informing our product strategy and the introduction of a new service projected to generate a 20% profit.

  • Created Sightline, an educational community of marketers and founders, to nurture warm enterprise leads through case study presentations, in-person events, and online engagement.

                                                               

Product & Operations Associate 

 May 2022 - Nov 2023

  • Achieved 5% increase in speed-to-delivery by centralizing all agency operations into Asana and creating infrastructure to field incoming client requests and manage account workflows.

  • Revamped the billing process, leading to 25% increase in payment system efficiency by collaborating with Finance and vendors.

Custom software development company

Strategic Project Manager

Aug 2018- April 2021

  • Launched LevelUp Reader, an adaptive reading mobile app, and NYU Langone's Find-A Doctor web experience in collaboration with the engineering team.

  • Developed an analytics dashboard for two-sided marketplace, Venue Report, increasing venue engagement by 15% by providing data-driven insights to optimize visibility on the platform.

Education

Boston University, Boston, MA        

B.S. in Business Administration, Information Systems & Marketing Concentration 

General Assembly, New York, NY

Product Management Certificate