At Oscar Health, a tech-driven health insurance company, I focus on optimizing payment operations by aligning business needs with technical solutions. I lead cross-functional initiatives to enhance internal tools, streamline processes, and reduce inefficiencies across engineering and operations.

Highlights include driving a front-end tool enhancement that cut help desk tickets by 30%, managing the migration to a new payment processor across 25 teams, and launching a real-time bank account validation feature that reduced payment returns by 40%. I also built dashboards and triage systems that significantly reduced ticket volume and engineering on-call time.